General Description of Work:

Manages the Men’s Emergency Shelter that houses up to 50 homeless men. By supervising Shift Managers of the Shelter, the Shelter Manager plans the work schedules, assists the Executive Director of the Rescue Mission in developing shelter policies. Under his leadership, the Shelter staff conduct intake interviews of shelter Guests, provide case management to identify the physical, mental, and spiritual needs of Guests and connects them with the appropriate local resources. The Shelter Manager supports a strength-based approach to the Guests’ needs.

Oversight of These Essential Functions of the Shelter:

• Needs assessment screening for new clients to obtain information for formulating an appropriate treatment plan with reasonable, achievable goals
• Assists clients in completing required forms and in gathering necessary documentation
• Identifies psychosocial, economic and physical needs of clients; refers clients to appropriate services and assists clients in obtaining such services; assesses and reassesses client’s needs and eligibility for services in order to plan, develop and implement an appropriate treatment plan
• Provides ongoing case management: maintains each client’s file; prepares complete and accurate case notes; documents each visit and all occurrences; completes a daily log of case management encounters for monthly statistical reports
• Offers Christian encouragement through Bible instruction, prayer, personal counseling in accordance with CRM policies and practices.
• Prepares written correspondence and reports; may prepare statistical reports and summaries; inputs data into People Perfect database
• Assist clients with external needs as appropriate, occasionally helps with the transport of Guests to appointments by arranging public transportation. In some circumstances may assist by riding with a CRM staff to transport a Guest for services.
• Offer hope and encouragement for clients in crisis: provides crisis counseling as needed
• Consult with appropriate staff to determine clients’ Medicaid/Disability status and eligibility
• Continually reviews Medicaid/Disability processing of assigned clients, reports results to the appropriate staff member on a weekly basis and records statistical data
• Communicates with appropriate staff concerning any newly prescribed medications
• Attend weekly staff meetings: Contributes to the efficiency and effectiveness of the Mission’s service to its clients by offering suggestions and participating as an active member of a client care team
• Supervises social work interns, if necessary.

Knowledge, Skills, and Abilities Desired:

• Some higher education or in process of completion
• 2 years of experience in the field of social work or management experience
• Prior counseling and/or public health experience preferred; experience with and knowledge concerning the community based setting and mental health population is helpful
•  Must have excellent organizational and interpersonal skills in order to work with clients, hospital staff and various community agencies

Ability to:

• Assess cases appropriately and utilize the most appropriate community resources
•  Prepare correspondence and other written materials
• Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines
•  Work independently and collaboratively, utilizing and obtaining necessary resources for clients
•  Balance time among clients, Mission staff and relationships with outside agencies
• Communicate effectively and keep proper boundaries with clients
• Proficient with Microsoft Office Suite, including Word, Excel, Outlook
• Must have or be willing to complete First Aid/CPR and Mental Health First Aid.

Skills to Acquire:

• Principles and practices of social work and case management techniques
• Public and private social services providers within the community and community resources and programs available to residents
• De-escalation and crisis intervention techniques

Preferred Personal Attributes and Values:

• Have a personal relationship with the Lord Jesus Christ and a credible testimony to the same. Must provide a clear biblical testimony of a personal experience of receiving by faith the Lord Jesus Christ as Savior and give evidence of His presence in daily living
• Be a member in good standing or in regular fellowship with a local evangelical church.
• Have a heart of compassion and caring toward the homeless and hurting
• Have a deep desire to serve the Lord Jesus Christ in the ministry of life recovery for those coming off the streets out of homelessness and out of addictions of all kinds
• Possess and demonstrates excellent personal integrity
• Demonstrate a courteous and Christ-like manner with Guests, Volunteers, co-workers, and internal and external partner agencies
• Have a personal philosophy of ministry and leadership based on Biblical principles and a Christian worldview.

In any position with the Cookeville Rescue Mission, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of the Cookeville Rescue Mission services.

Requirement: Cookeville Rescue Mission is a 501(c)(3) nonprofit, evangelical Christian Ministry; as such employees must share the Mission’s Statement of Faith and Lifestyle, and adhere to the Mission’s Employee Policy Manual and other guidelines set forth by the Executive Director.

Organization

The Cookeville Rescue Mission (CRM) is a Christian non-profit organization that has been serving the homeless and those struggling with addiction in the Upper Cumberland Tennessee through emergency and long-term rehabilitation services since 1976. CRM is a partner with local churches to meet the spiritual needs of the people we serve. It is the oldest and largest year-round shelter the Upper Cumberland.

In addition to shelter, food, clothing, and other case management services, CRM offers a Christ-Centered Life Transformation Program, which provides classroom instruction and individual and group therapy sessions. Residents also receive work therapy training that provides valuable work experience that often leads to full-time employment upon graduation from the program.

Today, the mission is the leading provider of homeless services in the Upper Cumberland with bed and shelter space of up to 60 available for men and 20 beds for women and children.

Summary

The Coordinator of Volunteer Engagement is responsible to oversee the development and implementation of all volunteer recruitment, training, and care of volunteers in their services to CRM and its clientele.

Cookeville Rescue Mission (CRM) considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of CRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Values. The Coordinator of Volunteer Engagement provides support to the Cookeville Rescue Mission (CRM). The duties of this position are to partner with CRM staff to provide volunteer and intern care for those who engage with the Mission; serving as the CRM first point of contact for inquiries from candidate intern, candidate volunteer, CRM intern, and CRM volunteer via phone, email, online inquiries, in person, etc. and for responding appropriately on behalf of the Mission; scheduling accuracy for CRM interns and volunteers; tracking and reporting volunteer and intern service; maintaining complete and accurate records for volunteers and interns; being the lead for all volunteer Groups who desire to serve at CRM; host volunteer and intern tours and orientations; supporting events, meetings, and special assignments; and providing general support, as required. This position will be responsible for achieving metrics and contributing to the CRM goals.

This position will oversee a growing ministry to those experiencing hunger, homelessness, and life controlling issues in the Upper Cumberland. The Coordinator of Volunteer Engagement will be responsible for planning and goal setting, program organization, budgeting, decision making, personnel recruiting and motivation, training, and ministry development.

The CVE will collaborate with local churches, agencies, school districts, and government entities to affect an integrated program capable of meeting the felt needs within the community, and facilitate and model commitment to the ministry of CRM.

Essential Duties & Responsibilities

Ministry

• Work with the Executive Director to establish strategic and tactical plans for the impact of CRM on the local community as it relates to men, women and children experiencing homelessness, families in poverty, men and women with addictions, and abused women.
• Work with ministry staff to develop and refine the vision and spiritual direction for each area of CRM.
• Oversee and develop CRM volunteer support in alignment with the Mission’s established purpose, objectives, and community needs. This is to be accomplished as the CVE coordinates the integration of all volunteers.
• Help build the capacity of CRM, and best practices culture through community collaborations and affiliations.
• Interact and network with community, church, agency and educational leaders to affect positive joint outcomes.
• Network with ministries outside of CRM for partnerships and best practices.
• Communicate the established vision and spiritual direction for the ministry to the staff, volunteers, clients, and donors.
• Keep Managers/Staff apprised of important people issues, programs, and projects.
• Establish standards and outcome measures for delivery of services in coordination with the Executive Director.
• Strive for continuous improvement and excellence for ministry programs and services by evaluating and implementing best practices both internally and externally.
• Foster and encourage teamwork across ministries and departments.
• Provide a central resource to each ministry area for best ministry practices.
• Maintain a personal “hands-on” connection with the ministry.
• Provide monthly ministry reports for submission to Executive Director.

Community Support

• Develop and maintain community support through volunteerism, donor relations, and community partnerships.
• Provide stories and measures of lives changed through the ministry, and provide feedback for Mission communications and publications.
• Assist in the development and execution of community, volunteer and major donor events.
• Build relationships with local government and community agencies, and participate in community groups.

Budgeting/Finance

• Work with Staff to develop annual ministry plans and budgets, making adjustments as needed and monitoring throughout the year.

Personnel

• Conduct and participate in the performance evaluation process for providing feedback on strengths and of volunteers.
• Maintain a high-level of integrity, camaraderie, and professional relationships with staff.
• Responsible for the development and training of ministry staff regarding volunteers.
• Develop, document, and administer volunteer policies.
• Promote CRM Safety Program and ensure compliance, model safe work practices, provide safety training, and recognition for safe behaviors/practices.

Other Duties & Responsibilities

• Participate in other activities, programs, and teams to support the greater purposes of CRM.

Supervisory Responsibilities

This position is responsible for all volunteer-related activities, and directly reports to the Executive Director.

General Description of Work:

Manages the Men’s Emergency Shelter that houses up to 50 homeless men. By supervising Shift Managers of the Shelter, the Shelter Manager plans the work schedules, assists the Executive Director of the Rescue Mission in developing shelter policies. Under his leadership, the Shelter staff conduct intake interviews of shelter Guests, provide case management to identify the physical, mental, and spiritual needs of Guests and connects them with the appropriate local resources. The Shelter Manager supports a strength-based approach to the Guests’ needs.

Oversight of These Essential Functions of the Shelter:

• Needs assessment screening for new clients to obtain information for formulating an appropriate treatment plan with reasonable, achievable goals
• Assists clients in completing required forms and in gathering necessary documentation
• Identifies psychosocial, economic and physical needs of clients; refers clients to appropriate services and assists clients in obtaining such services; assesses and reassesses client’s needs and eligibility for services in order to plan, develop and implement an appropriate treatment plan
• Provides ongoing case management: maintains each client’s file; prepares complete and accurate case notes; documents each visit and all occurrences; completes a daily log of case management encounters for monthly statistical reports
• Offers Christian encouragement through Bible instruction, prayer, personal counseling in accordance with CRM policies and practices.
• Prepares written correspondence and reports; may prepare statistical reports and summaries; inputs data into People Perfect database
• Assist clients with external needs as appropriate, occasionally helps with the transport of Guests to appointments by arranging public transportation. In some circumstances may assist by riding with a CRM staff to transport a Guest for services.
• Offer hope and encouragement for clients in crisis: provides crisis counseling as needed
• Consult with appropriate staff to determine clients’ Medicaid/Disability status and eligibility
• Continually reviews Medicaid/Disability processing of assigned clients, reports results to the appropriate staff member on a weekly basis and records statistical data
• Communicates with appropriate staff concerning any newly prescribed medications
• Attend weekly staff meetings: Contributes to the efficiency and effectiveness of the Mission’s service to its clients by offering suggestions and participating as an active member of a client care team
• Supervises social work interns, if necessary.

Knowledge, Skills, and Abilities Desired:

• Some higher education or in process of completion
• 2 years of experience in the field of social work or management experience
• Prior counseling and/or public health experience preferred; experience with and knowledge concerning the community based setting and mental health population is helpful
•  Must have excellent organizational and interpersonal skills in order to work with clients, hospital staff and various community agencies

Ability to:

• Assess cases appropriately and utilize the most appropriate community resources
•  Prepare correspondence and other written materials
• Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines
•  Work independently and collaboratively, utilizing and obtaining necessary resources for clients
•  Balance time among clients, Mission staff and relationships with outside agencies
• Communicate effectively and keep proper boundaries with clients
• Proficient with Microsoft Office Suite, including Word, Excel, Outlook
• Must have or be willing to complete First Aid/CPR and Mental Health First Aid.

Skills to Acquire:

• Principles and practices of social work and case management techniques
• Public and private social services providers within the community and community resources and programs available to residents
• De-escalation and crisis intervention techniques

Preferred Personal Attributes and Values:

• Have a personal relationship with the Lord Jesus Christ and a credible testimony to the same. Must provide a clear biblical testimony of a personal experience of receiving by faith the Lord Jesus Christ as Savior and give evidence of His presence in daily living
• Be a member in good standing or in regular fellowship with a local evangelical church.
• Have a heart of compassion and caring toward the homeless and hurting
• Have a deep desire to serve the Lord Jesus Christ in the ministry of life recovery for those coming off the streets out of homelessness and out of addictions of all kinds
• Possess and demonstrates excellent personal integrity
• Demonstrate a courteous and Christ-like manner with Guests, Volunteers, co-workers, and internal and external partner agencies
• Have a personal philosophy of ministry and leadership based on Biblical principles and a Christian worldview.

In any position with the Cookeville Rescue Mission, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of the Cookeville Rescue Mission services.

Requirement: Cookeville Rescue Mission is a 501(c)(3) nonprofit, evangelical Christian Ministry; as such employees must share the Mission’s Statement of Faith and Lifestyle, and adhere to the Mission’s Employee Policy Manual and other guidelines set forth by the Executive Director.