Men's Shelter Manager



General Description of Work:

Manages the Men’s Emergency Shelter that houses up to 50 homeless men. By supervising Shift Managers of the Shelter, the Shelter Manager plans the work schedules, assists the Executive Director of the Rescue Mission in developing shelter policies. Under his leadership, the Shelter staff conduct intake interviews of shelter Guests, provide case management to identify the physical, mental, and spiritual needs of Guests and connects them with the appropriate local resources. The Shelter Manager supports a strength-based approach to the Guests’ needs.

Oversight of These Essential Functions of the Shelter:

  • Needs assessment screening for new clients to obtain information for formulating an appropriate treatment plan with reasonable, achievable goals
  • Assists clients in completing required forms and in gathering necessary documentation
  • Identifies psychosocial, economic and physical needs of clients; refers clients to appropriate services and assists clients in obtaining such services; assesses and reassesses client’s needs and eligibility for services in order to plan, develop and implement an appropriate treatment plan
  • Provides ongoing case management: maintains each client’s file; prepares complete and accurate case notes; documents each visit and all occurrences; completes a daily log of case management encounters for monthly statistical reports
  • Offers Christian encouragement through Bible instruction, prayer, personal counseling in accordance with CRM policies and practices.
  • Prepares written correspondence and reports; may prepare statistical reports and summaries; inputs data into People Perfect database
  • Assist clients with external needs as appropriate, occasionally helps with the transport of Guests to appointments by arranging public transportation. In some circumstances may assist by riding with a CRM staff to transport a Guest for services.
  • Offer hope and encouragement for clients in crisis: provides crisis counseling as needed
  • Consult with appropriate staff to determine clients’ Medicaid/Disability status and eligibility
  • Continually reviews Medicaid/Disability processing of assigned clients, reports results to the appropriate staff member on a weekly basis and records statistical data
  • Communicates with appropriate staff concerning any newly prescribed medications
  • Attend weekly staff meetings: Contributes to the efficiency and effectiveness of the Mission’s service to its clients by offering suggestions and participating as an active member of a client care team
  • Supervises social work interns, if necessary.


Knowledge, Skills, and Abilities Desired:

  • Some higher education or in process of completion
  • 2 years of experience in the field of social work or management experience
  • Prior counseling and/or public health experience preferred; experience with and knowledge concerning the community based setting and mental health population is helpful
  •  Must have excellent organizational and interpersonal skills in order to work with clients, hospital staff and various community agencies

Ability to:

  • Assess cases appropriately and utilize the most appropriate community resources
  •  Prepare correspondence and other written materials
  • Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines
  •  Work independently and collaboratively, utilizing and obtaining necessary resources for clients
  •  Balance time among clients, Mission staff and relationships with outside agencies
  • Communicate effectively and keep proper boundaries with clients
  • Proficient with Microsoft Office Suite, including Word, Excel, Outlook
  • Must have or be willing to complete First Aid/CPR and Mental Health First Aid.

Skills to Acquire:

  • Principles and practices of social work and case management techniques
  • Public and private social services providers within the community and community resources and programs available to residents
  • De-escalation and crisis intervention techniques

Preferred Personal Attributes and Values:

  • Have a personal relationship with the Lord Jesus Christ and a credible testimony to the same. Must provide a clear biblical testimony of a personal experience of receiving by faith the Lord Jesus Christ as Savior and give evidence of His presence in daily living
  • Be a member in good standing or in regular fellowship with a local evangelical church.
  • Have a heart of compassion and caring toward the homeless and hurting
  • Have a deep desire to serve the Lord Jesus Christ in the ministry of life recovery for those coming off the streets out of homelessness and out of addictions of all kinds
  • Possess and demonstrates excellent personal integrity
  • Demonstrate a courteous and Christ-like manner with Guests, Volunteers, co-workers, and internal and external partner agencies
  • Have a personal philosophy of ministry and leadership based on Biblical principles and a Christian worldview.


In any position with the Cookeville Rescue Mission, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of the Cookeville Rescue Mission services.


Requirement: Cookeville Rescue Mission is a 501(c)(3) nonprofit, evangelical Christian Ministry; as such employees must share the Mission’s Statement of Faith and Lifestyle, and adhere to the Mission’s Employee Policy Manual and other guidelines set forth by the Executive Director.